Returns and Refunds for Meraki Go devices
If you are dissatisfied with your Meraki Go purchase for any reason, you may return your order for a refund minus a 15% restocking fee. All returns must meet the following criteria.
Upon receiving your return request, we will submit an RMA request to Cisco Meraki. Once Meraki approves your return, we will e-mail you an RMA number along with return instructions. Return shipping will be paid by the customer.
Returns and Refunds for all other products
All software and hardware sales are final unless otherwise stated in a fully-executed Master Services Agreement or Statement of Work. Service agreements may be modified or cancelled per the terms contained within the fully-executed agreement.
All in-stock Meraki Go devices ship the same day if ordered before 5 PM Eastern Monday through Friday. All other products normally ship within 2-7 business days using FedEx or USPS. You will receive an email when each item leaves our warehouse. Larger or special orders may be split into multiple shipments, in which case we’ll ship items as they become available. Special order products may take longer to ship and an estimated delivery date will be provided on your quote. Software purchases may include an electronic software download link, in which case a physical item may not be sent.